Terms of service

Terms and Conditions

The Website and Products are offered subject to your acceptance of these Terms and Conditions (“Terms” or “Agreement”). These Terms constitute a legally binding agreement between you and Relavora, and you should read them carefully. By agreeing to these Terms, you also agree to the Relavora Privacy Policy, Return & Exchange Policy, and Shipping Policy, each of which is expressly incorporated by reference herein.

THIS AGREEMENT CONTAINS AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT WAIVE YOUR RIGHT TO A COURT HEARING OR JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW OR IF YOU OPT OUT. YOU MUST REVIEW THIS DOCUMENT IN ITS ENTIRETY BEFORE ACCESSING, USING, OR BUYING ANY PRODUCT THROUGH THE WEBSITE.

User Obligations

By downloading, accessing, or using the Website, you represent that you are at least eighteen (18) years old or the legal age of majority, whichever is greater, and you are agreeing to these Terms.
You also agree to comply with all applicable local, state, and national laws and regulations related to your use of the Website.

You further agree that you will always provide true, accurate, current, and complete information (and update such information when necessary) when submitting details to Relavora through the Website. You shall only use the Website as permitted by this Agreement, and you shall not use the Website or its Content for any commercial, political, obscene, illegal, harmful, or inappropriate purposes.

Relavora reserves the right, in its sole discretion, to terminate your access to the Website for any or no reason.

If you register an account, you may be required to create an email and password and comply with additional security requirements. You agree to take full responsibility for your use of the Website, including all activities occurring through your account or password.
You must immediately notify Relavora if you suspect any unauthorized access, password loss, or security breach.

Purchases Through the Website

All purchases made on the Website are subject to acceptance by Relavora.
We may refuse or cancel any transaction at our sole discretion and without liability to you or any third party.

The Website does not accept orders from dealers, wholesalers, or customers intending to resell Relavora products.

By ordering through the Website, you agree to provide accurate, current, and complete information.
Relavora reserves the right, without prior notice, to discontinue or change product specifications, pricing, or availability at any time.
Prices and availability may change without notice, and Relavora may revoke or correct any offer due to errors, inaccuracies, or omissions.

If you wish to return a product, please review our Return & Exchange Policy, which is incorporated herein by reference.

Website Ownership and Content

The Website contains proprietary content including, but not limited to, text, images, designs, photographs, videos, audio, graphics, icons, logos, software, URLs, and the overall layout or “look and feel” (“Content”).

All Content is owned, licensed, or controlled by Relavora, its licensors, or third parties, and is protected under U.S. and international copyright, trademark, trade dress, and intellectual property laws.

By using the Website, you do not acquire any ownership rights to the Content.
Subject to your compliance with this Agreement, Relavora grants you a limited, non-exclusive, non-transferable, non-assignable, revocable license to view and use the Content for personal, non-commercial purposes only.

Relavora may, at any time and without notice, suspend or terminate your access to the Website, its Content, or its Products.

User-Generated Content

By submitting any materials or content to the Website (“User-Generated Content”), you grant Relavora a perpetual, irrevocable, worldwide, royalty-free, transferable, and sublicensable license to:

  • copy
  • publish
  • translate
  • modify
  • reformat
  • distribute
  • reproduce
  • create derivative works

You represent and warrant that you have full rights to grant this license and that your content does not violate any laws or infringe third-party rights.
Relavora is not obligated to provide confidentiality, attribution, or compensation for User-Generated Content.

Governing Law

These Terms of Service and any agreements under which Relavora provides services shall be governed and interpreted in accordance with the laws of Hong Kong.

Contact Information

Questions regarding these Terms of Service should be sent to:

support@relavora.com

Customers will only be charged once for shipping fees (including return shipping where applicable).
No restocking fee will be charged to consumers returning a product due to a defect.

Company Name: UPSCALE COMMERCE LIMITED
Registration: 79720128
Address: RM03, RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG