Shipping policy
At Relavora, we aim to provide reliable, transparent, and customer-friendly shipping for all orders within the continental United States. Below you’ll find full details regarding shipping fees, delivery times, processing schedules, tracking information, and unexpected delays.
Shipping Fees (USA)
1. Standard USA (Continental United States Only)
- Free shipping for all orders
2. Excluded Regions
Relavora currently does not ship to:
- Hawaii
- Alaska
- Virgin Islands
- AA Region (Armed Forces Americas)
These locations are excluded due to carrier restrictions and significantly higher logistics requirements.
Estimated Delivery Times (USA)
All delivery windows refer to business days and exclude weekends and holidays.
- Mainland USA: 4–7 business days
These timeframes apply after your order has been processed and shipped.
Processing Times
Orders may require 1–3 business days for processing before they ship out.
We do not process or ship orders on weekends or holidays.
Tracking Information
Once your order has been shipped, you will receive an automatic email with your tracking number.
If you have not received your tracking email or if your tracking number is not updating, feel free to reach out to us and we will assist you immediately.
For tracking assistance, contact us anytime at:
support@relavora.com
Unexpected Delays
Although we strive to deliver your order as quickly as possible, delays can occasionally occur due to:
- Carrier disruptions
- Seasonal high-volume periods
- Weather conditions
- Regional logistical issues
If your package is taking longer than expected, please contact us and we will work with you to resolve the situation promptly.
